Is Your Document Hurting Your Bottom Line?
A study performed by the Institute of Electrical and Electronics Engineers (IEEE) found that customer satisfaction with the product documentation has a significant effect on overall customer perception of product quality. In fact, the study notes that documentation is a significant component customers use to differentiate products and that a low rating on product documentation can keep customers from purchasing a product. Consequently, not having quality documentation can be hurting your product sales. Another strategic benefit of high-quality documentation is a reduction in your out-of-pocket costs and product returns. In a case study performed by GE Information Services, GE found that it saved over $1 million annually in reduced support costs by producing quality documentation to distribute with its software products.
How Do You Get There?
So, if quality documentation improves your product quality and increases profitability, how do you get there? We Have Answers. VisionCorp is a complete documentation solution provider. With an experienced team of instructional designers, technical writers, help designers, graphic artists, and desktop publishers, we have the skills and expertise necessary to address your organization’s specific documentation requirements and improve your bottom line.